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Streamline and eliminate contact center conversations with Connected Conversations by Celonis and LivePerson. By pairing Celonis’ industry-leading process mining technology with Liveperson speech analytics, contract center leaders can now use data to diagnose the top drivers of contact center volume and the resolution steps required to resolve customer inquiries across various IT systems. Celonis and Livepersons’ Connected Conversations helps organizations create a digital twin of the customer journey, measure the impact of intents and activities on KPIs, and deploy modern, AI-enabled solutions to reduce cost and improve customer experience. With Connected Conversations, organizations can find, frame, and fix broken conversations to drive contact center transformation.
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