Personal Information Redaction for Freshcaller
Liveperson IMP


The Analytics Studio (VoiceBase) Call Redaction app is a specialized tool designed to ensure the privacy and security of your call recordings. When a customer shares sensitive data during a call, such as a credit card number or Social Security number, our app promptly redacts this information. The result? The recordings stored in your Freshcaller account will only have redacted audio, safeguarding both your business and your customer's sensitive data.


  • Targeted Redaction: Choose the specific type of data you want to redact, be it PCI, SSN, or all number PII.
  • Integration with Freshcaller: Redacted recordings are seamlessly updated and stored in your Freshcaller account.


  • Streamlined Workflow: Eliminates the need for manual redaction, allowing agents to focus on calls and quality.
  • Customer Trust: Protecting customers' information to build trust and confidence.
  • Enhanced Security: Ensure compliance with data protection regulations.