Introducing Agent Success from Sutherland—an innovative platform designed to elevate the customer service experience. Seamlessly integrated into the LivePerson platform, this tool enhances agent-customer interactions by streamlining access to information and improving the quality of support answers. With automated article suggestions, efficient post-call summarization options, and intelligent insights, Agent Success redefines the efficiency and effectiveness of customer support.


  • Proactively suggests knowledgebase articles during chat sessions, eliminating the need for manual searches.
  • Recommend responses based on AI-suggested best practices
  • Time-saving summarization ensures agents provide concise, yet comprehensive responses with ease
  • Predicts NPS scores in real-time, enabling you to make data-driven decisions to improve customer experience
  • Automatically categorizes conversations, receives alerts, and generates action based on customer-spoken keywords and sentiment
  • Leverages the power of AI to identify best practices and coaching opportunities, enabling your team to improve agent performance


  • Requires minimal training, ensuring swift adoption and seamless integration into agents' daily workflows.
  • Simplifies the customer service process, enabling agents to address complex inquiries effortlessly.
  • Adaptable to the dynamic needs of contact centers, ensuring consistent support excellence as interaction volumes expand.
  • Provides a scalable solution to meet the demands of businesses with evolving customer service requirements.