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Our solution is designed to meet the specific needs of customers who require the ability to extend the storage period of interactions with their end users beyond the conversation platform standard availability timeframes. We provide the possibility of backing up entire conversations for longer periods of time, audio, images, files available in customer selected storage locations. Secure backup of all this contextual information is needed by different industries for compliance perspective as well as for operational use cases such as incident resolution, historical analytics and many others. We integrate our service with the customer's storage, ensuring a customized update cycle at the frequency required by the them. Our solution also provides the ability for customized recovery windows.
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