Through our partnership with Liveperson, we leverage our business, technical and field expertise demonstrated on a variety of business domains. Applying enterprise architecture frameworks, we combine Liveperson leadership in omnichannel customer engagement tools alongside architecture and solution building blocks in order to deliver customized solutions for premier clients and their customers. We ensure we understand the business functions and services involved in order to optimize experiences and achieve value. We work in the analysis of communication flows, complex integrations with backoffice and data systems as well with complex integrations with Call centers and PBX systems. We also specialize in Voice Analytics and their value to improve business operation
LP-CBS provides a solution to store all metadata associated with a conversation (conversation details, files, photos, forms, documents, as well as voice and video files).
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