Afiniti is a leading provider of artificial intelligence that improves customer experience — making moments of human connection more valuable. Afiniti's patented technology pairs customers and contact center agents based on historical patterns of success, leading to better experiences across the entire customer journey. Its technology is used globally in telecommunications, banking, insurance, healthcare, and travel. Afiniti has over 500 patents and has optimized more than 1.1 billion interactions to date.
Improve customer experience and business outcomes with Afiniti's AI-powered contact center solution.
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