Tenfold Cisco CRM Integration
Liveperson IMP

Overview

Tenfold's solutions enable companies to improve customer experience, increase employee productivity, increase data quality and enable high-impact use-cases for AI and predictive insights across their customer engagements. Tenfold is an enterprise grade solution with 24/7 support, language localization, 99.999% uptime guaranteed and a high-level of confugurability to meet the unique requirements of enterprise organizations and individual lines of business within them. All of this while leveraging a company's existing IT infrastructure.

Features

• Click to Dial
  
• Automatically Log All Calls
  
• Caller Info Screen Pops
  
• Advanced Integration into CRM & Helpdesk applications
  
• Social Profile integration
  
• Easy note-taking within the Floating UI
  
• Caller Info Screen Pop on any page
  
• Advanced Call Analytics Dashboard
  
• Configurable Dispositions
  
• Local Presence Dialing
  
• Links to Call Recordings in the CRM
  

Benefits

• Improve Customer Satisfaction & Customer Experience
  
• Immediately recognize callers with inbound/outbound screen-pops
  
• Reduce Average Handle Time (AHT)
  
• Complete context at your reps fingertips
  
• Streamline case management and data capture workflow
  
• Increase Productivity
  
• Click to Call
  
• Automatically log calls
  
• Eliminate Manual Searching
  
• Notes, Next Steps & Dispositions
  
• Streamline Workflows
  
• Support Blind & Warm Transfers
  
• Support Custom Objects, Cases, Opportunities