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Cleanse call recordings of sensitive PCI data using a combination of highly accurate speech to text, phrase detection and redaction, in order to increase the value of Twilio-recorded content. Now businesses can query a database full of rich customer insights to leverage when making business decisions. LivePerson's (previously VoiceBase) proprietary algorithms, optimized for call-center audio, scan calls for credit card PAN and SAD data. Scrubbed recordings with credit card mentions replaced with flat tones are returned or return the start and stop times (time stamps) of all credit card data mentions for client-side redaction.
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