Amazon Connect CCP Integration
TTEC Digital


For brands that use Amazon Connect as their telephony platform, this integration by TTEC Digital allows agents to seamlessly place or receive Amazon Connect voice calls without changing agent workspaces. Features include the ability to place or receive voice calls via Amazon Connect within the LivePerson Agent Workspace, display relevant conversation history and customer details to the voice agent, and enable voice agents to send follow up information to customers when the call ends. Benefits include a single unified view for agents and a streamlined experience for customers, all within the LivePerson Agent Workspace.