Sutherland Agent Success
Sutherland Global Services

Overview

Introducing Agent Success from Sutherland—an innovative platform designed to elevate the customer service experience. Seamlessly integrated into the LivePerson platform, this tool enhances agent-customer interactions by streamlining access to information and improving the quality of support answers. With automated article suggestions, efficient post-call summarization options, and intelligent insights, Agent Success redefines the efficiency and effectiveness of customer support.

Features

• Proactively suggests knowledgebase articles during chat sessions, eliminating the need for manual searches.
  
• Recommend responses based on AI-suggested best practices
  
• Time-saving summarization ensures agents provide concise, yet comprehensive responses with ease
  
• Predicts NPS scores in real-time, enabling you to make data-driven decisions to improve customer experience
  
• Automatically categorizes conversations, receives alerts, and generates action based on customer-spoken keywords and sentiment
  
• Leverages the power of AI to identify best practices and coaching opportunities, enabling your team to improve agent performance
  

Benefits

• Requires minimal training, ensuring swift adoption and seamless integration into agents' daily workflows.
  
• Simplifies the customer service process, enabling agents to address complex inquiries effortlessly.
  
• Adaptable to the dynamic needs of contact centers, ensuring consistent support excellence as interaction volumes expand.
  
• Provides a scalable solution to meet the demands of businesses with evolving customer service requirements.