Sentient Machines AI powered Insights
Sentient Machines Limited

Overview

Sentient Machines military grade secure platform seamlessly connects to LivePerson, to analyse 100% of your customer interactions (voice, email, chat, chat bot) in 99 languages: Analytics+, the next generation AI omni-channel conversational analytics platform, reviews not only what is said, but what is not said, and what it means. Immediate reduction in compliance risk, increased team efficiency and competency, resulting in measurably higher CX and EX scores. Transformative insights to senior management team and supervisors, with sophisticated alerting and reporting mechanisms. More than 50 Emotions, Behaviours and Events blended, understood in context, with 25+ algorithms analysing text and voice features such as intonation and pauses, simultaneously understanding other channels such as email and chat.

Features

• 100% Omni-Channel Compliance Monitoring for different Regulatory agencies
  
• Seamless integration to 100's of platforms from telephony and digital to CRM and WFM
  
• Military grade GDPR security
  
• Zero on-premise setup time
  
• No data science expertise needed
  
• User friendly dashboards and intuitive tools
  
• Immediate results
  
• Auto-Intent Detection from 25+ unique AI algorithms cuts set up from weeks and months to hours and days
  
• Customisable flags and alerts for both standard and customisable risks or issues
  
• Vulnerable customer alerts
  

Benefits

• 100% analysis of all customer interactions
  
• Deep insights into customer journeys
  
• Boost NPS
  
• Cost and Effort Reduction in Customer and Employee Experience
  
• Reduce compliance risk and detect vulnerability
  
• Increased Sales and Retention through advanced conversation analytics recommendations
  
• 70% increased agent effectiveness and well-being
  
• 90% increase in QA efficiency
  
• Easy Deployment creating instant access to insight and ROI opportunities